iZen by Innovative, LLC warrants that your in-home massage product will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser (“the Warranty Period”). If a defect in the Product arises within the Warranty Period, iZen by Innovative, LLC will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished product or component; or (b) refund the original purchase price upon return of the defective Product. This Warranty does not apply where the Product is damaged as a result of abuse, accident, unauthorized modification or other causes beyond our reasonable control.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
Claims process: To obtain remedies under this Warranty, iZen by Innovative, LLC must receive Consumer’s claim before the end of the Warranty Period. The consumer must obtain a Return Material Authorization (“RMA”) from iZen by Innovative, LLC and return the defective Product together with proof of purchase to the address specified by iZen by Innovative, LLC in connection with the RMA. The consumer shall bear the cost of shipping the Product to iZen by Innovative, LLC. By sending the Product, Consumer agrees to transfer ownership to iZen by Innovative, LLC. iZen by Innovative, LLC may not return the original Product to Consumer.
iZen by Innovative, LLC warrants that any repaired or replaced Product is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, iZen by Innovative, LLC shall bear the cost of shipping the repaired or replacement Product to the Consumer. Any product returned to iZen by Innovative, LLC without a valid warranty claim or without an RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in iZen by Innovative, LLC’s sole discretion.
ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NONINFRINGEMENT, ARE DISCLAIMED.
UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL IZEN by INNOVATIVE, LLC BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE IZEN by INNOVATIVE, LLC PRODUCTS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF IZEN by INNOVATIVE, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.